Return & Refund Policy

We want you to feel confident in your purchase while supporting our mission.

1. Physical Products – Returns

We accept returns of physical products under the following conditions:

To request a return, please contact us at:
📧 admin@projectlightofmanatee.org

Customers are responsible for return shipping costs unless the item was defective or incorrect
We recommend using a trackable shipping method

Once we receive and inspect your returned item:

Approved refunds will be issued to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your payment provider

We do not accept returns for:

Digital products (see below)
Items that are used, damaged, or not in original condition (unless defective upon arrival)

Due to the nature of digital downloads:

If you experience a technical issue accessing your purchase, please contact us and we will assist you.

Donations made through our website are not purchases.

Refunds for donations may be considered in limited cases (such as duplicate or accidental transactions). Please contact us for assistance.

If you receive a defective or incorrect item:

We will work with you to resolve the issue promptly.